Welcome to our frequently asked Questions Section
All our woodburning stoves are designed and hand built at our factory in Lancashire. Not only do we fully design our Woodburning Stoves in house, we also manufacture and test on site. Feel free to come and see for yourself.
Yes all our stoves have a CE nameplate attached and are tested to the highest standards. Each of our stove has a nameplate similar to the one shown on the back of the appliance. You can see the efficiency of the appliance as well as the serial number.
We have been working for many years to develope our airwash system to pre-heat the combustion gasses and divert soot and tart away from the glass. It must be noted however that black glass can still be caused by wet fuel and this should be avoided.
Absolutely! We can modify existing stoves designed to suit your requirements. Please feel free to contact us to discuss your requirement.
Yes we do. However, we only install our own brand of stoves and by doing so provide a lifetime warranty with each installation.
I am sorry at this stage we dont offer finance options. However, we do accept credit cards and other forms of payment
All our stoves come with a 3 year warranty. Once the 3 years is up we can offer any repairs on a labour plus parts basis. If we install your stove then it is covered under our lifetime warranty.
Lighting and maintaining a fire is relatively simple. The video below will give you a few starter points
Every chimney will draw differently on different days due to environmental factors. You will soon get used to how your chimney performs and how best to run the stove
There inst really such thing as a multi fuel stove. Muktifuel Stoves do a great Job at burning coal and other solid fuels. However, wood burns best when insulated by a bed of ash. So a log burner will not normally have a riddling grate and ash-pan. Instead the small amount of ash created is left in the stove until it gets to 2″ deep then it can be vacuumed out. A Multi-fuel stove would normally contain a riddling grate and ash-pan for continuous use.
Feel free to visit our factory to view a stove. You wont find us in retail outlets as its just not our thing. Retailers mark up stoves by 40% and we would rather sell direct ad pass that saving onto our customers. We understand that occasionally a customer cant visit us and for piece of mind we offer a full returns policy. If its not what you expected we will pick it up and give you a full refund.
Our delivery schedule is normally three weeks. This is because most of our stove are made to order. You can select a delivery date on checkout. If you have any special requirements then please let us know in the comments box on checkout and we will do our best to accommodate you.