About your new stove delivery
Any stove ordered from Vesta will arrive on a pallet and, depending on the order, can weigh more than 200kg. Deliveries of this nature are very different to standard courier deliveries.
On this page we will try and outline as much information about the delivery procedure as we can but if you need any more information, please call our office on 01704 821095.
When will my stove arrive?
We use a third party courier for all of our deliveries as we deliver nationally. When you place an order from Vesta, we book in the delivery with our courier and then e-mail you the date on which the delivery has been booked to take place. Your new Vesta Stove is made to order by our skilled craftsmen and a delivery date can be selected on checkout. If you have any special requirements please add this to the ‘notes’ section and we will aim to get it out for delivery on this day.
Where will the driver leave my stove?
The delivery is a door step/kerbside delivery and the driver is not required to take the goods into the property for insurance reasons. Drivers however do their best to assist you as best as possible and most will help you move the stove. Steps, gravel driveways and narrow gates can prevent the driver leaving the goods in the desired place and in some cases, prevent a delivery altogether.
What happens in case of a delay?
Should there be any delays with a delivery, we aim to let any affected customers know ASAP after we are notified by the couriers. In the rare occurrence of a delay, we are not responsible for any loss of earnings if someone has stayed at home to wait for an item to arrive. We never recommend booking a fitter for the day of delivery; we are not responsible for the installer’s time/fee if the stove does not arrive on the advised date. We would usually advise ordering your stove in advance of your installation date by at least 5-7 working days to avoid any issues should a delay occur.
Do I need to be at home?
All deliveries are made from Monday to Friday, with the usual delivery times being between 8am and 6pm. We do not receive estimated times of deliveries from the couriers, so someone would need to be available all day on the day of delivery. We ask you to leave us a contact number that we can pass on to the couriers as the drivers will usually call 30-45 minutes prior to delivery. If someone cannot be available on the day of the delivery and if we have your authorisation, a delivery can be left at your property in a ‘safe place’ stated by you. These instructions are usually followed without any problem. However, please be aware that taking delivery of a pallet while you are not at home is done at your own risk. We cannot be held liable if the depot does not put the pallet exactly where you want it.
What will my stove look like when its delivered?
Your new Vesta Stove will arrive on a purpose made pallet and have a travel strap bolted to the stove. The pallet will be shrink wrapped and weatherproofed. Please do not use a sharp object to unpack as this may damage the stove finish. The feet on the unit will dig into sioft ground so its recomended to unpack the stove on a solid surface to avoid damage