How Your Vesta Stove Will Be Delivered

Vesta stoves are made to order by our skilled craftsmen. The available delivery date or lead-time information is shown during ordering. Once your order is ready and the delivery has been arranged, we will confirm the booked date by email.

Add any special requirements to the order notes. We will make reasonable efforts to accommodate them, but requested dates are not guaranteed unless we have confirmed them with you.

Standard pallet deliveries are kerbside or to the nearest safe, level and accessible point. For insurance and safety reasons, the driver is not required to take the stove inside your home, through the property or into the garden.

A pallet truck requires a firm, smooth and reasonably level surface. It generally cannot travel safely over steps, loose gravel, soft ground, steep slopes or narrow access.

We will notify you as soon as reasonably possible after a carrier tells us about a delay. Delivery dates are estimates unless Vesta Stoves has expressly confirmed a fixed deadline.

Do not book an installer for the delivery day. We recommend allowing at least five to seven working days between the expected delivery and any planned installation, giving time to deal with an unexpected carrier delay or delivery issue.

Standard deliveries normally take place Monday to Friday, commonly between 8am and 6pm. Unless a timed service has been expressly confirmed, you should ensure somebody is available throughout the delivery day.

Provide a working telephone number when ordering. A driver may call before arrival, but a telephone call or exact arrival time cannot be guaranteed.

If you authorise an unattended delivery, provide a genuinely safe and accessible location. The carrier may decline the instruction if it cannot be completed safely. An unattended delivery is left at the address under the authority you supplied, without affecting your statutory rights where goods are damaged, faulty or incorrectly delivered.

Your Vesta stove will normally arrive secured to a purpose-made pallet. It may have a transit strap bolted to the stove and will be wrapped to protect it during transport.

• Inspect the pallet and outer packaging for visible damage before unpacking.
• Take photographs of any damage to the packaging, pallet or product.
• Do not use a knife or sharp object close to the stove because it can damage the finish.
• Unpack the stove on a firm, level surface; the feet can sink into soft ground.
• Keep the packaging until you have checked the complete order.

Tell us before dispatch about restricted roads, low bridges, narrow lanes, gated entrances, steep drives, steps, gravel, soft ground or limited space for a delivery vehicle. Accurate access information reduces the risk of a failed delivery and additional carrier charges.